Fatima Nataala
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How do I apply a discount to a customer?
Discounts are added to purchases and subscription products on a customer, rather than to the customer itself. The following are steps to add a specific custom discount to that customer's subscripti...
Default Billing Period Preferences
More information on what is a billing period can be found here: Billing Period Changes to these settings do not retroactively affect existing subscriptions. It will only affect new subscriptions cr...
Should You Automate Your Recurring Billing Process?
Any software purchase is a big decision. Finding the right automated billing solution is no different. You need to be sure you’re making the best choice for your business—so let's chat about it. Wi...
Payments 101: Demystifying Recurring Payment Processing
You’ll learn everything you never thought to ask about accepting payments for your subscription business, and why the right payment partner makes all the difference. You’ll want to attend this webi...
Modifying the Due Date in Fusebill
The due date of an invoice can be changed by changing the net term. This will change when the customer gets billed and when the status of the invoice changes from due to overdue. To change the net ...
How do I resolve an unknown payment?
From within Fusebill, a user will need to manually resolve the payment as either successful or failed: Click on payment on the warning alert on the customer dashboard Click "Manual Resolve" Selec...
Why am I getting a “SecurityException: Invalid APIKey Roles” after I connect to GeoTab?
The user account that is used to connect Fusebill and Geotab does not have the appropriate ERP account. Please contact Geotab to make sure the user account has the appropriate ERP account. To cont...
Does Fusebill try a void transaction when refunding a payment?
On every refund attempt regardless of when the payment was made the system attempts a void transaction. If the void transaction fails, then a refund transaction is performed.
Account Status
The account status shows the status of each customer. You can see it in 2 places: 1. Click on customers and you should see the account status under the Status column labeled "Account" 2. Click on ...
Payment Status
The payment status shows whether or not a payment has gone through.To see the payment status:- Click on a customer in the customers tab Scroll down and click on PAYMENTS in the Financials block Y...