Avatar

Fatima Nataala

  • Total activity 28
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 15

Activity overview

Latest activity by Fatima Nataala
  • Avatar

    Fatima Nataala created an article,

    How do I extend the days before suspension for all customers?

    To update the grace period on the account level:  Go to settings->financial-> billing preferences  Update the default customer grace period  click save  

  • Avatar

    Fatima Nataala created an article,

    How do I apply a discount to a customer?

    To add a discount to a customer: Go to the customer's active subscription product: Select the "Discount" option for the Advanced Overrides field on the subscription product and click "Go"   A pop...

  • Avatar

    Fatima Nataala created an article,

    How Do I change the Due Date in Fusebill?

    The due date of an invoice can be changed by changing the net term. This will change when the customer gets billed and when the status of the invoice changes from due to overdue. To change net term...

  • Avatar

    Fatima Nataala created an article,

    Why didn't my subscription product prorate?

    In order for subscriptions products to prorate, prorate needs to be enabled in the associated plan product in the catalog. To enable prorate: Got to Catalog->plans->plan->plan product ​ Scroll down...

  • Avatar

    Fatima Nataala created an article,

    Payment Status

    The payment status shows whether or not a payment has gone through.To see the payment status:- Click on a customer in the customers tab Scroll down and click on PAYMENTS in the Financials block Y...

  • Avatar

    Fatima Nataala created an article,

    Invoice Status

    The invoice status indicates the status of each invoice and if payment is required. To see an invoice status:- Click on a customer in the customers tab Click on invoices and you should see the sta...

  • Avatar

    Fatima Nataala created an article,

    Subscription Status

    The subscription status indicates the status of each subscription under a customer. To see a subscription status:- Click on a customer in the customers tab Click on the subscriptions tab and your ...

  • Avatar

    Fatima Nataala created an article,

    Account Status

    The account status shows the status of each customer. You can see it in 2 places: 1. Click on customers and you should see the account status under the Status column labeled "Account" 2. Click on ...

  • Avatar

    Fatima Nataala created an article,

    Default Billing Period Preferences

    More information on what is a billing period can be found here: Billing Period Changes to these settings do not retroactively affect existing subscriptions. It will only affect new subscriptions cr...

  • Avatar

    Fatima Nataala created an article,

    How do I push out my annual billing date to a year from today?

    Customer signs up for annual on March 6, 2018, next billing March 6, 2019    On October 18, 2018 we want to extend out their billing date, so we edit the subscription.    You can then change the ...