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Fatima Nataala

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Latest activity by Fatima Nataala
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    Fatima Nataala created an article,

    Payments 101: Demystifying Recurring Payment Processing

    You’ll learn everything you never thought to ask about accepting payments for your subscription business, and why the right payment partner makes all the difference. You’ll want to attend this webi...

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    Fatima Nataala created an article,

    How do I resolve an unknown payment?

    From within Fusebill, a user will need to manually resolve the payment as either successful or failed: Click on payment on the warning alert on the customer dashboard Click "Manual Resolve" Selec...

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    Fatima Nataala created an article,

    Why can't I find my unknown payment in my gateway?

    If a user is unable to find a payment in their gateway, it means that the gateway never received it and the payment should be marked as failed in Fusebill.   Related Articles: What is an Unknown Pa...

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    Fatima Nataala created an article,

    Does Fusebill try a void transaction when refunding a payment?

    On every refund attempt regardless of when the payment was made the system attempts a void transaction. If the void transaction fails, then a refund transaction is performed.     

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    Fatima Nataala created an article,

    How do I mark a paid payment unpaid?

    Click the refund button on the invoice or payment in order to change the status of the invoice from paid to overdue To do this via invoice: Go to the customer dashboard->invoice->click details on t...

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    Fatima Nataala created an article,

    Why am I getting a “SecurityException: Invalid APIKey Roles” after I connect to GeoTab?

    The user account that is used to connect Fusebill and Geotab does not have the appropriate ERP account. Please contact Geotab to make sure the user account has the appropriate ERP account. To cont...

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    Fatima Nataala created an article,

    How do I turn off auto-post for a customer?

    To turn off auto-post for a customer:Go to the customer's dashboard->settings on the payment option blockSelect "off" for the "Auto post draft invoice" field and click save

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    Fatima Nataala created an article,

    How do I remove the status on an invoice?

    Go to settings->financial->Invoices->click on the overview block   ​   A pop up will appear, turn off the visibility for status and click apply   ​   click save     This will ensure that the statu...

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    Fatima Nataala created an article,

    How do I extend the days before suspension for all customers?

    To update the grace period on the account level:  Go to settings->financial-> billing preferences  Update the default customer grace period  click save  

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    Fatima Nataala created an article,

    How do I apply a discount to a customer?

    To add a discount to a customer: Go to the customer's active subscription product: Select the "Discount" option for the Advanced Overrides field on the subscription product and click "Go"   A pop...