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Robert Lance

  • Total activity 270
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Activity overview

Latest activity by Robert Lance
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    Robert Lance created an article,

    Why is a transaction voided in my gateway, but refunded in Fusebill?

    When a refund is issued, Fusebill first attempts to void the transaction. If this option is no longer available, then a credit/refund will be issued against the related payment in the gateway. This...

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    Robert Lance created an article,

    Moneris returns "SQL Problem" on all transaction requests.

    This typically arises when there is an issue with the credentials that have been provided. It is an error message thrown by the gateway when attempting to transact or add a payment method to a cust...

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    Robert Lance created an article,

    Fusebill's Integration with Hubspot

    Fusebill's Hubspot integration allows users to set up deals in Hubspot and automatically create and trigger subscriptions in Fusebill.  Some more information on the available functions can be found...

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    Robert Lance created an article,

    Re-Authorizing your account for use with Quickbooks Online.

    Log into the Fusebill Admin UI Navigate to Settings, Integrations, Quickbooks Online Direct link Click the button that requests authorization Log into the Quickbooks Online account you wish to ...

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    Robert Lance created an article,

    What is a gateway?

    A gateway is a merchant service provider that facilitates transfers of funds between customers and businesses. Within the context of Fusebill, this is a third party that processes your credit cards...

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    Robert Lance created an article,

    Can AVS for credit cards be disabled within Fusebill?

    AVS cannot be disabled within Fusebill as the card verification is the process of your gateway merchant service provider. Contact your gateway for additional details on whether or not it can be dis...

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    Robert Lance created an article,

    Checking the currently installed version of Fusebill's Salesforce managed package.

    In Salesforce, navigate to your Setup page.   In Lightning: In the left-side navigation panel, go to "Installed Packages" this can be done using the search at the top, or by navigating to Apps, Pac...

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    Robert Lance created an article,

    Adding a customer's bank account information using Stripe ACH

    The Stripe ACH gateway only supports tokenized integration. To use a customer's ACH payment method, you must first validate it directly in Stripe using the "micro-deposit" function. See the Stripe ...

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    Robert Lance created an article,

    Can I edit an invoice?

    This depends on the current state of the invoice and the edits you're looking to make.  Posted invoices cannot be changed. They are considered completed financial transactions and only new transact...

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    Robert Lance created an article,

    How do I charge late fees?

    Currently, there is no automated method for charging late fees in Fusebill. Instead, a separate purchase can be used in order to add any additional charges outside of a plan.