FAQ
Frequently Asked Questions
Fusebill
- Can I collect payment on a cancelled customer?
- How do I link a customer in Fusebill to one in Salesforce?
- Where do I find all transaction information in Fusebill?
- Using advanced taxation, the address is correct, but being rejected.
- What Are Status Messages and What Do They Mean?
- How Does Fusebill Integrate With Accounting Systems?
Subscriptions
Customers
Payments and Refunds
- How do I handle a chargeback in Fusebill?
- How do I record a payment that took place outside the Fusebill platform?
- How do I view a customer's Payment Method information?
- What is the correct process for completing a refund in Fusebill?
- How Do I Do A Refund?
- How do I issue a manual refund in Fusebill Payments when I cannot do one within Fusebill?
Billing
- Can I reverse a reversed charge on an invoice or reverse a voided invoice?
- Why are my draft subscription products not showing on my draft invoice?
- I have a draft invoice with a charge that was prorated, is it too late to charge the full amount?
- Can I turn off proration at the subscription Level for single customer?
- How Do I Reverse a Charge?
- How Do I Control Charge Timing Using Subscriptions?
Catalog
- I have added new products to my plan but I can’t seem to add them to my existing subscribers?
- I have retired a plan, product, or coupon by mistake. Is it possible to unretire a plan, product or coupon?
- When a plan is retired from the catalog, are customers who are currently subscribed to that plan affected?