FAQ
Frequently Asked Questions
Subscription Billing Periods
Fusebill
- How do I change my statement header?
- If I change between the versions of self service portal, do I need to create new login credentials for my customers?
- Can I remove custom fields from a plan, subscription, or product?
- How do I link a customer in Fusebill to one in Salesforce?
- How do I fix a payment I misapplied to invoices?
- How do I cancel a customer's subscription while allowing it to continue to the end of the period?
Subscriptions
- How to add a discount to a subscription product
- How do I set a subscription to stop billing in the future?
- How do I schedule a subscription to start on a later date?
- How do I model a free trial in Fusebill?
- What happens when I expire a subscription with end of period charges?
- Can I uncancel a cancelled subscription?
Customers
- How do I find what changes to a customer took place over time?
- How do I set a purchase order on a customer?
- Can I delete a customer?
- Can I delete a customer?
- Can I edit a customer's account configuration when they are in a Hold, Suspended, or Cancelled state?
- How does Fusebill determine when a customer enters a "Poor Standing" status?
Payments and Refunds
- Why does the system continue to automatically collect for charges that I have refunded to my customer?
- Why did a customer's payment fail?
- On a failed payment or validation, what does this "Reason for Failure: ..." error message mean?
- Why did my ACH refund fail with a message suggesting the transaction is under review?
- How do I view a customer's Payment Method information?
- What is the correct process for completing a refund in Fusebill?
Billing
- Can I change what time billing is run in Fusebill?
- Can I reverse a reversed charge on an invoice or reverse a voided invoice?
- Why is my customer's billing delayed?
- Why are my draft subscription products not showing on my draft invoice?
- I have a draft invoice with a charge that was prorated, is it too late to charge the full amount?
- Can I turn off proration at the subscription Level for single customer?
Catalog
- When I change plan product pricing in the catalog, does it affect current subscribers?
- I have added new products to my plan but I can’t seem to add them to my existing subscribers?
- I have retired a plan, product, or coupon by mistake. Is it possible to unretire a plan, product or coupon?
- When a plan is retired from the catalog, are customers who are currently subscribed to that plan affected?