FAQ
Frequently Asked Questions
Subscription Billing Periods
Fusebill
- Important information about our new Scanner functionality
- Can I edit an invoice?
- How do I charge late fees?
- How do I check how many customers are on automatic collection?
- How do I Add a second customer name to an account?
- A customer clicked an email link, but navigated away from it. Now they are unable to use that link again.
Subscriptions
- Why didn't my subscription product prorate?
- How to add a discount to a subscription product
- How do I set a subscription to stop billing in the future?
- How do I schedule a subscription to start on a later date?
- How do I model a free trial in Fusebill?
- What happens when I expire a subscription with end of period charges?
Customers
- How do I find what changes to a customer took place over time?
- How do I set a purchase order on a customer?
- Can I delete a customer?
- How do I get a detailed list of customer information?
- Can I edit a customer's account configuration when they are in a Hold, Suspended, or Cancelled state?
- How does Fusebill determine when a customer enters a "Poor Standing" status?
Payments and Refunds
- Can AVS for credit cards be disabled within Fusebill?
- Why does the system continue to automatically collect for charges that I have refunded to my customer?
- Why did a customer's payment fail?
- On a failed payment or validation, what does this "Reason for Failure: ..." error message mean?
- Why did my ACH refund fail with a message suggesting the transaction is under review?
- How do I view a customer's Payment Method information?
Billing
- How Do I change the Due Date in Fusebill?
- Why hasn't my posted invoice collected from the customer yet?
- After importing a credit card token, I am receiving the error "Cannot process collection, no card data present; card was initially stored in an external vault"
- Can I change what time billing is run in Fusebill?
- Why did the taxes appear to be off by a few cents on an invoice?
- Why did my subscription charges generate as ready instead of auto-posting?
Catalog
- How do I add a product that can be used for purchases?
- When I change plan product pricing in the catalog, does it affect current subscribers?
- Can I change a plan or product's code after they have been set?
- I have added new products to my plan but I can’t seem to add them to my existing subscribers?
- I have retired a plan, product, or coupon by mistake. Is it possible to unretire a plan, product or coupon?
- When a plan is retired from the catalog, are customers who are currently subscribed to that plan affected?
Migrations
Settings
Fusebill Account
Integrations
- Netsuite error: "Error : NetSuite API Error - Code: APP_ERROR; Message Error, no tax code with name Fusebill Tax could be found"
- The quickbooks online invoice number and Fusebill Invoice number are not the same.
- "Invalid String Format" error message received when attempting to link customer to Salesforce account.