FAQ
Frequently Asked Questions
Test Drive (Trial) Accounts
Subscription Billing Periods
Reporting
Billing
- What does auto collect do? How does Automatic collection work in Fusebill?
- How do I void an invoice?
- Why hasn't my posted invoice collected from the customer yet?
- After importing a credit card token, I am receiving the error "Cannot process collection, no card data present; card was initially stored in an external vault"
- Can I change what time billing is run in Fusebill?
- Why did the taxes appear to be off by a few cents on an invoice?
Bulk Jobs
Fusebill
- Can I transfer a subscription between customers?
- If I change my bank information for collections with my gateway, do I need to change anything with Fusebill?
- How do I get around Excel interpreting numbers (cutting off leading 0's, using scientific notation, reading dates)?
- Why didn't a recently unsuspended customer get billed?
- How do I how to turn on/off detail vs summary invoices?
- Are customer notes visible to end customers?
Subscriptions
- How do I turn off auto-post for a customer?
- How do I apply a discount to a customer?
- Why didn't my subscription product prorate?
- How to add a discount to a subscription product
- How do I set a subscription to stop billing in the future?
- How do I schedule a subscription to start on a later date?
Catalog
- How do I create a frequency on a Plan?
- How do I add a product that can be used for purchases?
- When I change plan product pricing in the catalog, does it affect current subscribers?
- Why won't Fusebill allow me to add a frequency to a Plan? / How do I reactivate a retired Plan frequency?
- Can I change a plan or product's code after they have been set?
- I have added new products to my plan but I can’t seem to add them to my existing subscribers?
Customers
- How do I extend the days before suspension for all customers?
- How do I find what changes to a customer took place over time?
- How do I set a purchase order on a customer?
- Can I delete a customer?
- How do I get a detailed list of customer information?
- Can I edit a customer's account configuration when they are in a Hold, Suspended, or Cancelled state?
Payments and Refunds
- How do I resolve an unknown payment?
- Does Fusebill try a void transaction when refunding a payment?
- How do I mark a paid payment unpaid?
- Can AVS for credit cards be disabled within Fusebill?
- What is a payment method validation?
- Why does the system continue to automatically collect for charges that I have refunded to my customer?
Migrations
Settings
Fusebill Account
Integrations
- Why am I getting a “SecurityException: Invalid APIKey Roles” after I connect to GeoTab?
- Netsuite error: "Error : NetSuite API Error - Code: APP_ERROR; Message Error, no tax code with name Fusebill Tax could be found"
- The quickbooks online invoice number and Fusebill Invoice number are not the same.
- "Invalid String Format" error message received when attempting to link customer to Salesforce account.