From within Fusebill, a user will need to manually resolve the payment as either successful or failed:
Click on payment on the warning alert on the customer dashboard
Click "Manual Resolve"
Select the correct status of the payment and enter all available information-> click save
Note: Log into the gateway and find the payment to know the result of the payment
Related Articles:
How do I resolve an unknown payment?
Why does a customer's payment have a status of Unknown?
Why can't I find my unknown payment in my gateway?
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