The default behavior of automated text message notifications is set at the account level. This article takes you through the process of overriding default behaviour on a customer-by-customer basis.
- Text messaging must be enabled for your Fusebill account. To request this functionality, please contact us.
- For more information about automated text messages and when to use them, see Text Message Notifications - Overview.
- To learn about configuring default text message behaviour, see Configure Text Message Notifications at the Account Level.
To enable or disable sending automated text messages to a specific customer:
Navigate to the dashboard of the customer for whom you want to make changes.
At the bottom of the Customer card, click Text Settings.
The Text Settings page appears.
In the "Text Settings" section, verify or change the phone number to which text messages should be sent.
Scroll down to "Text Communications".
The current account default for each notification type appears in parentheses.
Account Default (Enabled) means the text notification is enabled at the account level and will be sent to the customer.
Account Default (Disabled) means the text notification is disabled at the account level and will not be sent to this customer.
For each notification type, select Enabled, Disabled, or Account Default.
Note: If you wish to suppress automated text messages and the notification type is already set to "Account Default (Disabled)", it may be tempting to leave it as is. However, if at some point in the future the account-level default is changed to "Enabled", sending will be enabled for this customer as well. The only way to ensure that text messaging is always suppressed for this customer is to select "Disabled".
Click Save to commit your changes.
Use the Enable All, Disable All, or Account Defaults All buttons to apply the same setting ( Enabled, Disabled, or Account Default) to all text notification types.
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