Click the refund button on the invoice or payment in order to change the status of the invoice from paid to overdue
To do this via invoice:
Go to the customer dashboard->invoice->click details on the invoice in question
Click Refund on the invoice
Enter the amount, select cash or check for refund method and click save
To do this via payments:
Go to the customer dashboard->Payments
Click details on the payment in question
Click Refund
Enter the amount, select cash or check for refund method and click save
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