How do I extend the days before suspension for all customers? Fatima Nataala January 22, 2020 21:13 Updated Follow To update the grace period on the account level: Go to settings->financial-> billing preferences Update the default customer grace period click save Related articles Setting Customers Up to Access the Customer Self Service Portal How do I change an expiry period on a customer's subscription? Account Status How do I find what changes to a customer took place over time? How do I check which account I'm using and what the account number is? Comments 0 comments Please sign in to leave a comment.