This typically arises when there is an issue with the credentials that have been provided. It is an error message thrown by the gateway when attempting to transact or add a payment method to a customer in Fusebill. The error message is what Moneris sends back to Fusebill.
- Check to make sure the provided credentials are in the correct case (upper and lower) as they are case sensitive.
- Check to make sure that the country of your Moneris account matches the country used to configure the credentials.
- There is such a thing as a Canadian account that transacts in USD, for which you will need to configure a "Moneris - Canada" account in Fusebill, but label it and request routing for USD transactions in Fusebill to go that gateway.