Troubleshoot Problems with a Gateway

Read the error messages and responses from the gateway when the payment fails. To do this:

Go to customer dashboard->payments

Click details on the failed payment

The response from the gateway for the transaction failure is the value of the authorization response field

Details of failed payments is also available in the gateway reports. To download the gateway report:

Go to reports->gateway

Enter the date range and gateway->click generate->click export

Select basic customer details and click export

Click download and the report will have the error messages for each failed payment that was attempted.

 If the error message is not clear enough for the user to be able to resolve it themselves, contact your Gateway Services provider for more information/resolution. Alternatively, another valid payment method can be used to process the payment.