When an invoice on a customer's account becomes overdue, a customer's accounting status will change to "Poor Standing". They will remain in poor standing until all their invoices are no longer in the overdue status.
Fusebill determines when an invoice becomes overdue based on the invoice due date and whether or not there is an outstanding balance on that invoice. The due date is set by the Net terms either using the account default or on through a customer level override.
For example, an invoice is posted on January 1st, and the account is set to have Terms of Net 5 days until due. The invoice will then have a due date of January 6th. On January 6th, if they have been unable to pay, the invoice will then transition to an overdue state, and the customer will then transition to the "Poor Standing" accounting status.
If a customer is in poor standing, they are at risk of becoming Suspended, based on the number of consecutive days they have been in "Poor Standing" and the number of days of Grace Period. The grace period is set at either an account or customer level.