In Fusebill, refund creation is a two-step process. Step 1 is to reverse the amount owed by the customer so the Fusebill system knows the customer no longer owes for that money. Step 2 is to complete the refund. Step 1 is completed from the associated invoice, and Step 2 is completed from the customer's Payments page (select Payments in the left side menu --> select the "Details" button for the associated payment --> select the "Refund" button).
Articles in this section
- How do I resolve an unknown payment?
- Does Fusebill try a void transaction when refunding a payment?
- How do I mark a paid payment unpaid?
- Can AVS for credit cards be disabled within Fusebill?
- Why does the system continue to automatically collect for charges that I have refunded to my customer?
- Why did a customer's payment fail?
- On a failed payment, validation, or refund what does this "Reason for Failure: ..." error message mean?
- Why did my ACH refund fail with a message suggesting the transaction is under review?
- How do I view a customer's Payment Method information?
- How do I fix a payment or credit that I misapplied or was automatically applied to an invoice?