Service Status

A customer entity field that identifies whether or not the customer is part of the active billing processing base.  All customers will always be in one of the service status states.

Draft Service Status

This is the service status used when Customers are first created in the Fusebill system.  Customers in Draft service status can accept settings, subscriptions and payment methods but do not automatically process through the recurring billing run.

Active Service Status

This is the service status used when Customers begin to automatically process through the billing run.  Once activated, customers cannot be put back into a Draft Status.

Hold Service Status

This is the service status used when a customer is manually set to be taken out of the recurring billing run manually.  Customers in a hold service status do not process automatically through the system for new charges or cash collections.

Suspended Service Status

This is the service status used when the Fusebill system automatically flags the customer to be removed from the automated billing run.  The Fusebill system will set customers to suspended status if they are in Poor standing for longer than their Grace Period.  When customers are suspended all of their subscriptions are also suspended.

Canceled Service Status

This is the service status used when a customer is officially canceled.  Canceling a customer cancels all subscriptions under that customer.  MRR is recorded as churned when a customer becomes canceled.