Fusebill separates refunds from reversed charges so that our clients can issue credits to their customers which could be applied to future invoices. If your intention is to return the funds back to your customer then the charge must first be reversed so that the system will make no further attempts to collect that charge. This approach gives our clients more flexibility and control. Read more about refunds and reversals here: http://help.fusebill.com/do-a-refund and http://help.fusebill.com/reverse-a-charge
Articles in this section
- How Do I Represent Hierarchical Organizations in Fusebill?
- What Are Status Messages and What Do They Mean?
- How Does Fusebill Integrate With Accounting Systems?
- How Do I Control Charge Timing Using Subscriptions?
- How Does Fusebill Calculate MRR?
- How does Fusebill determine when a customer enters a "Poor Standing" status?
- What is the correct process for completing a refund in Fusebill?
- When a plan is retired from the catalog, are customers who are currently subscribed to that plan affected?
- Can a subscription be re-activated after it has expired?
- Can I edit a customer's account configuration when they are in a Hold, Suspended, or Cancelled state?