Customers

The Fusebill system, at its core, manages the creation and management of billing entities which are called Customers.

Customers act as an entity that identifies who the buyer is, what they are subscribed to and how they pay for their services on a recurring basis.

Customers may be referred to internally in a variety of different ways by different organizations. Common terminology includes “Member”, “User”, “Subscriber”, “Client”, “Account”.  Regardless of how they are referred to by an organization, it is important to isolate the individual billing entity for your needs.  A customer in the Fusebill system represents the entity that will receive billing communications and is responsible for paying for services provided.

The Fusebill Customer Entity is generally made up of the following groups of information:

Customer Contact Data

A collection of tombstone data like First and Last Name, Company name, internal unique identifiers as well as Address and email information.

Customer Billing Settings

A collection of settings identifying how to maintain the recurring billing life cycle on the customer entity.  Terms, auto-collection and dunning management settings

Subscription information

Settings controlling what the customer is re-charged for on a recurring basis.  Pricing, frequency, quantities, discounts, uplifts can be managed and configured for any customer.

Payment method

Secure storage of the customer’s payment method information for automated recurring billing. 

Historical transactions

All historical transactions (Charges, Payments, etc..) are maintained on customer entities.  Invoices, statements, and ledgers provide valuable paper trails of customer lifecycles over time.