The Payment Option section of the Customer Dashboard displays the default payment method on file for the customer. This section also displays key payment processing settings.
DEFAULT PAYMENT METHOD
The default payment method is either a credit card number with expiry date or a bank account number. If no payment method is shown, you can add one by clicking Manage, then Add Payment Method, then selecting Credit Card or Bank Account and entering payment method details.
For more information, see Customer Properties: Payment Methods.
PAYMENT PROCESSING SETTINGS
Payment processing settings control how payments are automatically handled for the selected customer. Current settings are displayed as tags under the default payment method.
To change payment processing settings, click Settings. Note that any changes you make here override account level settings for this customer only. For more information about account level settings, see Billing Preferences (Account Level).
Term: This setting controls the due date of a posted invoice, which in turn controls when automatic payment collection is triggered, and when the accounting status of a customer changes to "poor standing". For example, Net21 means that the invoice must be paid within 21 days of the invoice date. If the majority of customers will be paying automatically by credit card or ACH, the default setting of Net0 is appropriate.
In addition to the Net Terms Net0, Net5, Net7, Net 10, and so on, you can select Specific Day of Month and enter a specific day of the month, for example, "18". This means that payment is due and will be automatically collected on the day specified, for example, the 18th day of each month. The due date that appears on the invoice is also automatically set to this day.
Auto post draft invoice: By default, Fusebill creates a draft invoice for you to review and manually post if the invoice is correct. Depending on how many customers you have, this may be too labour-intensive. If you turn this setting on, every invoice will automatically be posted.
You can "Follow Account Default", which means that if the account default changes, the setting for this customer will also change, or you can override the account default by turning the setting "On" or "Off" for this customer.
Post ready draft charges on renewal: When turned on, ready draft charges are posted on renewal, including all ready draft charges from renewals, subscriptions, and purchases.
You can "Follow Account Default", which means that if the account default changes, the setting for this customer will also change, or you can override the account default by turning the setting "On" or "Off" for this customer.
Automatically Collect Payment: This setting controls whether payments will be automatically collected against the customer's default payment method.
When on, payment is automatically collected when it comes due. If the system is unable to collect payment against this payment method, the Dunning process begins. You will also need to specify the "balance is below" and "bring back to" amounts, whether you want to use a minimum balance of $0 for Dunning. and whether you wish to disable dunning for this customer.
When off, you must manually add payments to customers.
You can "Follow Account Default", which means that if the account default changes, the setting for this customer will also change, or you can override the account default by turning automatic collection "On" or "Off" for this customer.
RELATED TOPICS:
Navigating the Customer Dashboard
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