The Customer Audit Log screen shows a timeline of the types of activities that have happened to this customer over time.
Current activities being logged include:
- Status Changes - for example when a customer moves from Active to Suspended due to a failed payment or unpaid invoice
- Billing Settings - any overrides or changes to these settings at a customer level.
- Email Settings - changes to customer-specific email configuration, modifications to a template, etc. (Note, the actual deltas to an email template itself are not recorded; only the fact that the template was modified, by whom, and when.)
- Accounting Status changes
The audit log is always shown in reverse chronological order (newest first). However, you can download the details of the log to a CSV file by clicking the Download CSV button; this will give you a field-delimited file which can be sorted and filtered for further analysis. You can also use the filters at the top of the screen to narrow down the results.
For more information about the types of actions and sources being tracked by Fusebill, see the Admin Audit Log Report page.
Fusebill's Audit logging will only begin from the time that the audit log feature is first released to our Production environment and forward; there is no "back-population" of audit information from the past.
Note: Fusebill will be working to add more types of audit logging capabilities in this report over time. If you would like to see specific types of activity logged here, please send a Feature Request to Fusebill Support (firstname.lastname@example.org) indicating your request and why. Thanks in advance for your feedback!