Reviewing a Customer's Email Log History

Email History provides details about any Email Notifications sent to a customer.

On the Customer section of the Customer Overview page, click Email Log at the bottom of the section.
On the Email Log page, you can review the list of emails.
Clicking an email Subject opens additional details.
To resend historical email notifications, click Resend Email. You can send it to an alternate email address if required.

Value	Definitions	Fusebill Recommendations
Bounced	A message that can or will not be delivered. This can be caused by an outdated email address.	Bounces are frequently caused by outdated or incorrectly entered email addresses. Contact the customer to get confirm their email address.
Deferred	The email cannot be delivered. The system will continue to attempt deliver for the next 72 hours.	Check back up to 72 hours to look for an update.
Delivered	Message has been sent to the recipient.	No action required. If the message does not change to open, it may have entered the customer's spam folder.
Dropped	Email will not be sent and is removed.	Likely caused because the destination email address has unsubscribed previously. Check the email audit log for specific reason. Contact the customer to get an alternate email address.
Open	Message has been viewed with images by the recipient.	No action required.
Processed	Message has been received by the mail server to be processed.	No action required.