The default behavior of automated email notifications is set at the account level. This article takes you through the process of overriding default behaviour on a customer-by-customer basis.
- For more information about automated email notifications and when to use them, see Email Notifications - Overview
- For information about configuring email notifications at the account level, see Configure Email Notifications at the Account Level
To enable or disable sending automated emails to a specific customer:
Navigate to the dashboard of the customer for whom you want to make changes.
At the bottom of the Customer card, click Email Settings.
The Email Preferences page appears. Initially, all notifications are set to Account Default.
Account Default (Enabled) means the email notification is enabled at the account level and will be sent to the customer.
Account Default (Disabled) means the email notification is disabled at the account level and will not be sent to the customer.
For each email notification type, select Enabled, Disabled, or Account Default.
Note: If you wish to suppress sending of automated emails and the notification type is already set to "Account Default (Disabled)", it may be tempting to leave it as is. However, if at some point in the future the account-level default is changed to "Enabled", sending will be enabled for this customer as well. The only way to ensure that automated email notifications are always suppressed for this customer is to select "Disabled".
Click Save to commit your changes.
Click Enable All, Disable All, or Account Defaults All to apply the same setting ( Enabled, Disabled, or Account Default) to all notifications in the list.
ADDITIONAL RELATED TOPICS: