While the default behavior of the Email Notifications is configured at the Account level the ability to override the default settings can be controlled or overridden at the Customer level.
To enable or disable Email Notifications at a Customer level follow these steps:
Once in the Customer details, click on Emails which will open up the Email options. Click on Settings and it will open the Emails preference page.
From the Email Preferences page, you can change the default behavior. Click on the appropriate email and change the setting.
When opening for the first time, all Email Notifications should reflect the default Account level behavior.
Account Default (Enabled) means the email is enabled at an Account level. Account Default (Disabled) means the email is disabled at an Account level.
For each customer, you have the ability to change this default behavior, turning on or turning off specific email notifications per customer.
- If the default behavior is Account Default (Enabled), you would click Disabled to turn it off.
- If the default behavior is Account Default (Disabled), you would click Enabled to turn it on.
You can use the buttons at the top to change the behavior for all of the emails in the list - either Enable All, Disable All, or return them all to their Account Defaults.
Please remember to click Save Email Settings to ensure you save your changes.