The account-level default behavior of the email notification messages can be overridden at the Customer level.
For more information about what email notifications are and when you would and to use them, see Email Notifications Overview
For information about configuring email notifications at the account level, see Configure Email Notifications (Account Level)
To override account level email notification settings at the customer level:
Navigate to the dashboard for the customer for whom you want to configure emall notirications.
At the bottom of the Customer card, click Email Settings.
The Email Preferences page appears. Initially, all notifications are set to Account Default.
Account Default (Enabled) means the email notification s enabled at the account level and will be sent to this customer.
Account Default (Disabled) means the email notification is disabled at the account level and will not be sent to this customer.
For each email notification type, select Enabled, Disabled, or Account Default.
The current account default for each notification type appears in parentheses. If the Account Default is currently "Disabled" and you want that notification to be disabled for this customer, it may be tempting to leave it as is. However, if at some point in the future the account-level default is changed to "Enabled", the notification will be enabled for this customer as well. The only way to ensure that the notification will always be "Disabled" for this customer is to select that option.
Click Save to commit your changes.
Click Enable All, Disable All, or Account Defaults All to apply the same setting to all notifications in the list.