Note: If the customer pays with something other than a credit card, the credit card merge fields (e.g. %CreditCard.CardType%, %CreditCard.MaskedCardNumber%, %CreditCard.ExpirationMonth%, %CreditCard.ExpirationYear%) will resolve to blanks. Fusebill does not currently support different merge fields for different payment types. If your customers pay with a mix of methods, we suggest you write a more generic email template that does not use the credit card merge fields.
Subject: Payment Failure Notification from %Account.CompanyName%
Dear %Customer.FirstName% %Customer.LastName%,
We were unable to charge your credit card %Payment.Amount%. In case this is a temporary error, we will try again to process this payment.
- Card Type: %CreditCard.CardType%
- Card Holder: %CreditCard.CardHolderName%
- Card Number: %CreditCard.MaskedCardNumber%
- Card Expiry:%CreditCard.ExpirationMonth%/%CreditCard.ExpirationYear%
- Reason for Failure: %Payment.ErrorReason%
Please contact us and reference %Customer.FusebillID% to prevent any interruption of your service.
%Account.City% %Account.State% %Account.Zip%
T: %Account.BillingPhone% | [%Account.WebsiteLabel%]
Sample Output – would include attached PDF invoice in an Overdue status
Payment Failure Notification from DSM Enterprises
Dear John Doe,
We were unable to charge your credit card $131.50. In case this is a temporary error, we will try again to process this payment.
Please contact us and reference 33445 to prevent any interruption of your service. Thank you.