Email messages can use the following merge fields in automated email and text notifications to pull actual data into the messages when they are generated. The "Type of Message" column contains the type of text or email message that can use a specific merge field.
To learn about using merge fields in automated emails, see Configure Email Notifications at the Account Level. To learn about using merge fields in automated text messages, see Configure Text Message Notifications at the Account Level.
Account Information
The account information is your business information that can be used to tell the customer who the message is coming from.
Merge Field |
Message Type |
---|---|
%Account.CompanyName% |
All |
%Account.Address1% |
All |
%Account.Address2% |
All |
%Account.City% |
All |
%Account.State% |
All |
%Account.Country% |
All |
%Account.Zip% |
All |
%Account.SupportEmail% |
All |
%Account.SupportPhone% |
All |
%Account.BillingEmail% |
All |
%Account.BillingPhone% |
All |
%Account.WebsiteLabel% |
All |
%Account.WebsiteUrl% |
All |
%Account.Fax% |
All |
%Account.Logo% |
All |
Merge Field |
Message Type |
Description |
---|---|---|
%Customer.FusebillID% |
All |
|
%Customer.FirstName% |
All |
|
%Customer.MiddleName% |
All |
|
%Customer.LastName% |
All |
|
%Customer.CompanyName% |
All |
|
%Customer.Suffix% |
All |
|
%Customer.PrimaryEmail% |
All |
|
%Customer.PrimaryPhone% |
All |
|
%Customer.SecondaryEmail% |
All |
|
%Customer.SecondaryPhone% |
All |
|
%Customer.Title% |
All |
|
Merge Field |
Message Type |
Description |
---|---|---|
%CustomerBillingAddress.CompanyName% |
All |
|
%CustomerBillingAddress.Address1% |
All |
|
%CustomerBillingAddress.Address2% |
All |
|
%CustomerBillingAddress.City% |
All |
|
%CustomerBillingAddress.State% |
All |
|
%CustomerBillingAddress.Country% |
All |
|
%CustomerBillingAddress.Zip% |
All |
|
%CustomerShippingAddress.CompanyName% |
All |
|
%CustomerShippingAddress.Address1% |
All |
|
%CustomerShippingAddress.Address2% |
All |
|
%CustomerShippingAddress.City% |
All |
|
%CustomerShippingAddress.State% |
All |
|
%CustomerShippingAddress.Country% |
All |
|
%CustomerShippingAddress.Zip% |
All |
|
%CustomerShippingAddress.ContactName% |
All |
|
%CustomerShippingAddress.ShippingNotes% |
All |
|
Merge Field |
Message Type |
Description |
---|---|---|
%Customer.FusebillId% |
All |
|
%Customer.CustomerId% |
All |
|
%Customer.Status% |
All |
|
%Customer.AvailableFunds% |
All |
|
%Customer.CurrentBalance% |
All |
Displays balance and currency. |
%Customer.SimpleBalance% |
All |
Displays only the balance. |
%Customer.BalanceDirection% |
All |
Displays either owing or on deposit. |
%CustomerCredential.PortalLink% |
Customer Credential Create |
|
%CustomerCredential.Username% |
All |
|
%CustomerCredential.RenewalLink% |
Expiry Renewal Notice |
|
*%CustomerCredential.HomeLink% |
All except Customer Credential Create and Password Reset |
|
*%CustomerCredential.InvoiceLink% |
All except Customer Credential Create and Password Reset |
|
*%CustomerCredential.InvoiceDetailsLink% |
Invoice Posted and Invoice Overdue only |
|
*%CustomerCredential.PaymentMethodLink% |
All except Customer Credential Create and Password Reset |
|
*%CustomerCredential.SubscriptionLink% |
All except Customer Credential Create and Password Reset |
|
*%CustomerCredential.SubscriptionDetailsLink% |
Subscription Activation and Expiry Renewal Notice only |
|
*%CustomerCredential.StatementLink% |
All except Customer Credential Create and Password Reset |
|
*These Customer Credential merge fields provide links to pages within a Fusebill hosted Self-Service Portal (SSP). The name of the merge field indicates the page the customer will be directed to. If you have not configured a Fusebill SSP, the merge fields will have no effect. The customer can only click the link once, after which it will expire. You can include multiple merge fields inside the body of an email notification; however, only the first link clicked will take the customer to the expected page. All subsequent attempts will take the customer to the login page of your Fusebill SSP.
Merge Field |
Message Type |
Description |
---|---|---|
%Invoice.AmountDue% |
Invoice Posted |
|
%Invoice.Terms% |
Invoice Posted |
|
%Invoice.PaymentSchedule% |
Invoice Posted |
|
%Invoice.Number% |
Invoice Posted and Invoice Overdue |
|
%Payment.InvoicesPaid% |
Payment Received, Payment Failed |
|
%Payment.Amount% |
Payment Received, Payment Failed |
|
%Payment.SimpleAmount% |
Payment Received, Payment Failed |
Displays the payment amount without currency |
%Payment.Id% |
Payment Received, Payment Failed |
|
%Payment.ErrorReason% |
Payment Received, Payment Failed |
|
%Refund.Amount% |
Refund |
|
%Credit.Amount% |
Credit Added to Account |
|
%CreditCard.CardType% |
Payment Received, Payment Failed, Upcoming Billing Notification, Refund |
|
%CreditCard.CardHolderName% |
Payment Received, Payment Failed, Upcoming Billing Notification, Refund |
|
%CreditCard.MaskedCardNumber% |
Payment Received, Payment Failed, Upcoming Billing Notification, Refund |
|
%CreditCard.ExpirationMonth% |
Payment Received, Payment Failed, Upcoming Billing Notification, Refund |
|
%CreditCard.ExpirationYear% |
Payment Received, Payment Failed, Upcoming Billing Notification, Refund |
|
Merge Field |
Message Type |
---|---|
%Subscription.Name% |
Subscription Activation, Subscription Cancellation, Expiry Renewal Notice |
%Subscription.Description% |
Subscription Activation, Subscription Cancellation, Expiry Renewal Notice |
%Subscription.RechargeFrequency% |
Subscription Activation, Subscription Cancellation, Expiry Renewal Notice |
%Subscription.NextRechargeDate% |
Subscription Activation, Subscription Cancellation, Expiry Renewal Notice |
%Subscription.ExpiryDate% |
Subscription Activation, Subscription Cancellation, Expiry Renewal Notice |
Merge Field |
Message Type |
---|---|
%Customer.Reference.Reference1% |
All |
%Customer.Reference.Reference2% |
All |
%Customer.Reference.Reference3% |
All |
%Customer.Acquisition.AdContent% |
All |
%Customer.Acquisition.Campaign% |
All |
%Customer.Acquisition.Keyword% |
All |
%Customer.Acquisition.LandingPage% |
All |
%Customer.Acquisition.Medium% |
All |
%Customer.Acquisition.Source% |
All |
*%Customer.Reference.SalesTrackingCode1.Code% |
All |
*%Customer.Reference.SalesTrackingCode1.Name% |
All |
*%Customer.Reference.SalesTrackingCode1.Description% |
All |
*%Customer.Reference.SalesTrackingCode1.Email% |
All |
*For Sales Tracking Code merge fields, replace the 1 with the appropriate sales tracking code number (1 through 5) for the information you wish to include.
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