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Merge Fields

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Crystal Robertson
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The following merge fields can be used in automated email and text notifications to pull actual data into the messages when they are generated. The "Type of Message" column contains the type of text or email message in which this merge field can be used.

To learn about using merge fields in automated emails, see Configure Email Notifications at the Account Level. To learn about using merge fields in automated text messages, see Configure Text Message Notifications at the Account Level.

Account Information

Merge Field

Type of Message

%Account.CompanyName%

All

%Account.Address1%

All

%Account.Address2%

All

%Account.City%

All

%Account.State%

All

%Account.Country%

All

%Account.Zip%

All

%Account.SupportEmail%

All

%Account.SupportPhone%

All

%Account.BillingEmail%

All

%Account.BillingPhone%

All

%Account.WebsiteLabel%

All

%Account.WebsiteUrl%

All

%Account.Fax%

All

%Account.Logo%

All
 

Customer Contact Information

Merge Field

Type of Message

%Customer.FusebillID%

All

%Customer.FirstName%

All

%Customer.MiddleName%

All

%Customer.LastName%

All

%Customer.CompanyName%

All

%Customer.Suffix%

All

%Customer.PrimaryEmail%

All

%Customer.PrimaryPhone%

All

%Customer.SecondaryEmail%

All

%Customer.SecondaryPhone%

All

%Customer.Title%

All
 

Customer Address

Merge Field

Type of Message

%CustomerBillingAddress.CompanyName%

All

%CustomerBillingAddress.Address1%

All

%CustomerBillingAddress.Address2%

All

%CustomerBillingAddress.City%

All

%CustomerBillingAddress.State%

All

%CustomerBillingAddress.Country%

All

%CustomerBillingAddress.Zip%

All

%CustomerShippingAddress.CompanyName%

All

%CustomerShippingAddress.Address1%

All

%CustomerShippingAddress.Address2%

All

%CustomerShippingAddress.City%

All

%CustomerShippingAddress.State%

All

%CustomerShippingAddress.Country%

All

%CustomerShippingAddress.Zip%

All

%CustomerShippingAddress.ContactName%

All

%CustomerShippingAddress.ShippingNotes%

All
 

Fusebill Customer Information

Merge Field

Type of Message

%Customer.FusebillId%

All

%Customer.CustomerId%

All

%Customer.Status%

All

%Customer.AvailableFunds%

All

%Customer.CurrentBalance%

All

%CustomerCredential.PortalLink%

Customer Credential Create

%CustomerCredential.Username%

All

%CustomerCredential.RenewalLink%

Expiry Renewal Notice

*%CustomerCredential.HomeLink%

All except Customer Credential Create and Password Reset

*%CustomerCredential.InvoiceLink%

All except Customer Credential Create and Password Reset

*%CustomerCredential.InvoiceDetailsLink%

Invoice Posted and Invoice Overdue only

*%CustomerCredential.PaymentMethodLink%

All except Customer Credential Create and Password Reset

*%CustomerCredential.SubscriptionLink%

All except Customer Credential Create and Password Reset

*%CustomerCredential.SubscriptionDetailsLink%

Subscription Activation and Expiry Renewal Notice only

*%CustomerCredential.StatementLink%

All except Customer Credential Create and Password Reset

*These Customer Credential merge fields are used to provide links to pages within of a Fusebill hosted Self-Service Portal (SSP). The name of the merge field indicates the page to which the customer will be directed. If you have not configured a Fusebill SSP, the merge fields will have no effect. The customer can only click the link once, after which it will expire. You can include multiple merge fields inside the body of an email notification; however, only the first link clicked will take the customer to the expected page. All subsequent attempts will take the customer to the login page of your Fusebill SSP.

 

IInvoice/Payment Detail

Merge Field

Type of Message

%Invoice.AmountDue%

Invoice Posted

%Invoice.Terms%

Invoice Posted

%Invoice.PaymentSchedule%

Invoice Posted

%Invoice.Number%

Invoice Posted and Invoice Overdue

%Payment.InvoicesPaid%

Payment Received, Payment Failed

%Payment.Amount%

Payment Received, Payment Failed

%Payment.Id%

Payment Received, Payment Failed

%Payment.ErrorReason%

Payment Received, Payment Failed

%Refund.Amount%

Refund

%CreditCard.CardType%

Payment Received, Payment Failed, Upcoming Billing Notification, Refund

%CreditCard.CardHolderName%

Payment Received, Payment Failed, Upcoming Billing Notification, Refund

%CreditCard.MaskedCardNumber%

Payment Received, Payment Failed, Upcoming Billing Notification, Refund

%CreditCard.ExpirationMonth%

Payment Received, Payment Failed, Upcoming Billing Notification, Refund

%CreditCard.ExpirationYear%

Payment Received, Payment Failed, Upcoming Billing Notification, Refund
 

Statement

Merge Field

Type of Message

%Statement.FromDate%

Statement Notification

%Statement.ToDate%

Statement Notification
 

Subscription

Merge Field

Type of Message

%Subscription.Name%

Subscription Activation, Subscription Cancellation, Expiry Renewal Notice

%Subscription.Description%

Subscription Activation, Subscription Cancellation, Expiry Renewal Notice

%Subscription.RechargeFrequency%

Subscription Activation, Subscription Cancellation, Expiry Renewal Notice

%Subscription.NextRechargeDate%

Subscription Activation, Subscription Cancellation, Expiry Renewal Notice

%Subscription.ExpiryDate%

Subscription Activation, Subscription Cancellation, Expiry Renewal Notice
 

Reference and Tracking

Merge Field

Type of Message

%Customer.Reference.Reference1%

All

%Customer.Reference.Reference2%

All

%Customer.Reference.Reference3%

All

%Customer.Acquisition.AdContent%

All

%Customer.Acquisition.Campaign%

All

%Customer.Acquisition.Keyword%

All

%Customer.Acquisition.LandingPage%

All

%Customer.Acquisition.Medium%

All

%Customer.Acquisition.Source%

All

*%Customer.Reference.SalesTrackingCode1.Code%

All

*%Customer.Reference.SalesTrackingCode1.Name%

All

*%Customer.Reference.SalesTrackingCode1.Description%

All

*%Customer.Reference.SalesTrackingCode1.Email%

All

*For Sales Tracking Code merge fields, replace the 1 with the appropriate sales tracking code number (1 through 5) for the information you wish to include.

 

Projected Invoice

Merge Field

Type of Message

%ProjectedInvoice.AmountDue%

Upcoming Billing Notification

%ProjectedInvoice.EstimatedDaysBeforeBillingDate%

Upcoming Billing Notification

%ProjectedInvoice.EstimatedBillingDate%

Upcoming Billing Notification
 

System Merge

Merge Fields

Type of Message

%Today%

All
 
 

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